Privacy Policy

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Service
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Payment information (processed by third-party payment processors)
• Communication records with our support team

Our Service requires location data to function properly. We collect:

• Real-time location: GPS coordinates for ride matching and navigation
• Pickup and destination addresses: For ride requests and completion
• Location history: For service improvement and support purposes
• Background location (drivers only): For active drivers to provide real-time tracking

We automatically collect certain information about your device and usage:

• Device identifiers (device ID, push notification tokens)
• Technical information (IP address, browser type, operating system)
• Usage data (features used, time spent, interaction patterns)
• Log data (access times, pages viewed, errors encountered)

We use the information we collect for the following purposes:

Service Provision:

• Facilitate ride requests and connections between users
• Provide real-time tracking and navigation
• Process payments and transactions
• Send service-related communications and notifications

Service Improvement:

• Analyze usage patterns and performance
• Develop new features and enhancements
• Conduct research and analytics
• Optimize routing and matching algorithms

Security and Safety:

• Detect and prevent fraud and abuse
• Investigate security incidents
• Verify user identity and eligibility
• Maintain Service security and integrity

Legal and Regulatory:

• Comply with legal obligations
• Respond to legal requests and court orders
• Enforce our Terms of Service
• Protect our rights and interests

We may share your information in the following circumstances:

With Other Users:

• Drivers receive passenger pickup location and general destination area
• Passengers receive driver location, vehicle information, and contact details
• Hotel receptionists receive ride status updates for their requests

With Service Providers:

• Cloud hosting and data storage providers
• Payment processing services
• Analytics and performance monitoring services
• Customer support and communication tools
• Push notification services (Firebase Cloud Messaging)

For Legal Reasons:

• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To investigate fraud or security issues
• In connection with legal proceedings

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account information: Until you delete your account, plus up to 7 years for legal compliance
• Location data: Real-time data for 24 hours, aggregated data for up to 2 years
• Trip history: Up to 5 years for billing, support, and legal purposes
• Communication records: Up to 3 years for customer support purposes
• Log data: Up to 1 year for security and performance analysis

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates:

• Update your account information through the Service
• Request correction of inaccurate information

Deletion:

• Delete your account through the Service settings
• Request deletion of specific information

Consent Management:

• Withdraw consent for location tracking
• Opt out of marketing communications
• Disable push notifications
• Manage cookie preferences

To exercise these rights, please contact us using the information provided in Section 11.

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and monitoring procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

If you have any questions about this Privacy Policy or our data practices, please contact us:

For users in the European Economic Area (EEA):

• We process your data based on legitimate interests, contractual necessity, and your consent
• You have the right to lodge a complaint with your local data protection authority
• We comply with the General Data Protection Regulation (GDPR)

For users in Turkey:

• We comply with the Personal Data Protection Law (KVKK)
• You may contact the Personal Data Protection Authority for complaints